At Awa Safari, your privacy and the security of your personal data are of utmost importance. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you engage with our services, including electric vehicle sales, financing, maintenance, and charging solutions, in accordance with Tanzanian law.

1. Information We Collect
  • Personal Information: We may collect your name, contact details, physical address, payment and billing information, national identification or driver’s license number, and preferences related to vehicle selection and services.
  • Service and Transaction Data: Information related to sales, financing agreements, service appointments, warranty claims, vehicle maintenance records, and installation of charging solutions.
  • Website and Interaction Data: Automatic collection of IP addresses, browser type, device information, location data, website usage statistics, and cookies when you visit our website or interact with our digital platforms
  • Third-Party Sources: With your consent, we may receive additional details from our financing partners, insurance providers, and trusted affiliates to assist in processing your requests.
2. Purpose and Legal Basis for Processing

We process your personal data for purposes including:

  • Completing vehicle purchases and processing financing or leasing applications.
  • Providing after-sales support, maintenance, warranty, and recall services.
  • Managing the installation and support of EV charging stations at homes, businesses, or public locations.
  • Sending service reminders, updates, marketing communications, and satisfaction surveys (you may opt out at any time).
  • Complying with regulatory, legal, and governmental obligations under Tanzanian law (such as the Personal Data Protection Act, if applicable).
  • Preventing fraud, resolving disputes, and enforcing our agreements.

The primary legal bases for processing include contract fulfillment, your consent, and compliance with statutory obligations.

3. Data Retention

Awa Safari retains your personal information only as long as necessary to fulfill the purposes described above, adhere to manufacturer requirements, and comply with Tanzanian legal and tax obligations. Records may be anonymized or securely deleted once they are no longer needed.

4. Sharing and Disclosing Personal Data
  • With Trusted Partners: We may share your data with vehicle manufacturers, financial institutions, insurance providers, professional advisors, and IT service providers under binding confidentiality and data protection agreements.
  • Providing after-sales support, maintenance, warranty, and recall services.
  • Government and Regulatory Authorities: As required by law or in response to lawful requests, we may share your data with regulatory authorities such as the Tanzania Communications Regulatory Authority (TCRA).
  • International Transfers: If data is transmitted or stored outside Tanzania, we apply safeguards to ensure equivalent privacy protection in line with Tanzanian data laws.

We do NOT sell or rent your personal information to third parties.

5. Data Security

We use industry-standard technical, physical, and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes encryption of sensitive data, strict access controls, secure storage, regular employee training, and thorough vetting of partners.

6. Your Rights

As a customer in Tanzania, you have the right to:

  • Request access to your personal data.
  • Ask for corrections of inaccurate or outdated information.
  • Object to or restrict certain types of data processing.
  • Withdraw consent at any time, where applicable.
  • Request erasure of your data if no longer necessary for the stated purposes (subject to legal obligations).
  • Lodge a complaint with the Tanzania Communications Regulatory Authority (TCRA) if your data rights are infringed.
7. Children’s Privacy

Awa Safari does not intentionally collect or process personal data from children under the age of 18 without verified parental or guardian consent. If you believe we have inadvertently collected personal data from a child, contact us to have it promptly deleted.

8. Cookies, Analytics, and Tracking

Our website uses cookies and similar technologies to improve user experience, analyze site usage, and personalize content. You can modify your browser settings to control cookie usage at any time.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with a new effective date.

10. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

Awa Safari
Mwanakwerekwe, Unguja
Email: info@awasafari.com
Phone: +255 778 600 800